Cancellation and Grievance Procedure



Play Wellness LLC Cancellation Policy

Workshop cancellation: Written cancellation requests that are emailed to This email address is being protected from spambots. You need JavaScript enabled to view it.  or called into 585-687-8837 with at least 10 business days prior to the selected training will be provided a refund minus a $40 per training day processing fee.  Credit/refunds are not provided for scheduled trainings that are canceled with less than ten business days of notice.

Program Withdrawal:  In the rare event that a participant needs to withdraw from the play therapy online certificate program, a written cancellation request emailed to This email address is being protected from spambots. You need JavaScript enabled to view it. must be provided at least 10 business days prior to the next scheduled training.  The participant will receive a refund minus the full cost of each previously attended workshop (not the program’s discounted rate) along with a $150 processing fee.  The participant will only receive CE certificates for the workshops previously attended.

Host Cancellation:  Telehealth Certification Institute, LLC and Play Wellness LLC reserve the right to cancel a workshop due to inclement weather or instructor illness/emergency.  When applicable, participants will be notified via email prior to the date of the canceled workshop. Participants will be emailed information regarding the rescheduled date within ten business days of the canceled workshop.   

Grievance Policy

Play Wellness LLC is fully committed to conducting all activities in strict conformance with the Association for Play Therapy’s Best Practices, the National Board of Certified Counselors’ Code of Ethics, and the Association of Social Work Boards’ policies.  Play Wellness LLC will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, in program content, and in the treatment of program participants.  The monitoring and assessment of compliance with these standards will be the responsibility of the Education Chair in consultation with the members of the advisory group.

While Play Wellness LLC goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the training staff which require intervention and/or action on the part of the training staff or an officer of Play Wellness LLC.  This procedural description serves as a guideline for handling such grievances.


  1. When a participant, either orally or in written format, files a grievance and expects action on the complaint, the following actions will be taken.
  2. If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The CE Chair will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual.
  3. If the complaint or grievance concerns a workshop offering, its content, level of presentation, the facilities in which the workshop was offered, non-receipt of certificates, or any other occurrence:
  1. Complaints and grievances will be discussed.
  2. Fair procedures will be provided, and the participant will have the opportunity to support her/his allegations by arguments.
  3. The advisory group, consisting of a CE chair, professional counselor, social worker, marriage and family therapist, and psychiatrist, will be involved in all grievance resolutions.
  4. Decisions will be made democratically.
  5. A response will be provided in writing.
  6. If the participant requests action, the convention chair will:
  1. attempt to move the participant to another workshop or
  2. provide a credit for another workshop or
  3. provide a partial or full refund of the workshop fee.

Complaints and grievances will require a written note, documenting the grievance, for record keeping purposes. The note need not be signed by the grieved individual.

The current CE Chair is Yolanda Fountain, Ph.D., LPC, RPT-S, ACS, NCC

555 Sun Valley Drive, Suite L3, Roswell, GA 30076 
Phone: (678) 395-4965

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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Great class. Would highly recommended!
Laura Batres-Kros
LCSW-RPT Indipendent Contractor

Very helpful and interactive training on treatment planning for play therapy. Learned a lot through out the day!

Kristi Barnes
Dr. Fountain is one of the best instructors I have ever had and especially online. If everyone presented as well and held to the ethical standards as she does, we would be allowed to take more of these online webinars for CE credits. She was amazing and I am thankful to have had the opportunity to learn from her. I will look to her to further my studies and education and will most definitely take more courses from her. Brandy K Nicholson, LPC
Brandy K Nicholson
LPC / Owner / Bridging the Balance, LLC
This was an amazing and positive live webinar experience.
Gloria Bencosme
Psychotherapist / Palm Beach County School District
This was an incredibly informative and interactive webinar regarding ethics and working with minors. I was extremely grateful for the additional information that I obtained for my own personal practice. I would highly recommend to anyone.
Joanne Thomas
Outpatient Therapist /
Great training! Will attend more!
Elizabeth Reed
Private Practice / Albemarle Counseling Group